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MASA Chips

<p>Apologies for any issues with your order. Please send over a picture of what you received, or, in the case of damaged products, photos of the boxes, so we can assist you further. From there, we can log your complaint and arrange for the correct or replacement products to be sent to you.</p>

Apologies for any issues with your order. Please send over a picture of what you received, or, in the case of damaged products, photos of the boxes, so we can assist you further. From there, we can log your complaint and arrange for the correct or re

What should I do if I received a damaged product or incorrect item?

Ordering and Logistics

What is MASA?

Is it organic?

Why isn’t it organic?

Is it Non-GMO?

Is it Keto?

Is it nut free/gluten free/dairy free?

Are there any additives in the tallow?

Is the tallow grass fed?

Where does it/the ingredients come from?

What are the bags made of?

Are there any preservatives?

Why are there so few chips in the bag?

What is tallow?

What is nixtamalization?

Where is the organic corn sourced from?

Is it kosher/halal?

Product Questions

What are seed oils?

Where do seed oils come from?

Why are seed oils bad?

Where can I learn more about seed oils?

All About Seed Oils

Is grass-fed tallow bad for the environment?

Why don't you use avocado oil, coconut oil, or olive oil?

Why don’t you use biodegradable or recyclable bags?

Sustainability/Vegan Questions

What does MASA taste like?

How can something so delicious be good for you?

What are processed foods?

Taste and Health

Where can I buy MASA?

What flavors are available?

Why does the bag have so much air?

How do I cancel or modify an order?

What should I do if my order was charged incorrectly?

When will my order ship and how can I track it?

Can I get a refund if I did not receive my order or I'm unsatisfied?

How do I manage my subscription and upcoming orders?

What happens if there is an issue with my delivery?

Why did my order arrive in separate shipments?

How do I interpret the date on the product packaging?

What if I'm not satisfied with the flavor or have an adverse reaction to a product?

What steps should I take if I find the product too salty or spicy for my preference?

What should I do if I received a damaged product or incorrect item?Updated 7 months ago