MASA will be shipped to your door anywhere in the US (and Canada and EU soon) when you buy through masachips.com. If you live in LA, MASA is also available at Erewhon, Ferm Farm, and Bristol Farms. Please see our full list of US select retailers.
MASA is available in five flavors: Original, Lime, Cobanero, Blue, and Churro.
The bags are filled with extra air to help protect the chips from breakage during shipping. Despite the size of the bag, rest assured that it contains the amount of chips indicated on the packaging.
If you need to cancel or modify your order, please reach out as soon as possible. If the order has not yet been shipped, we will be able to cancel it or make the requested changes. However, if the order has already been shipped, we will not be able t
If your order total seems incorrect, it may be due to specific products, such as Starter Packs, which are offered at a discounted rate and ship for free; therefore, additional coupon codes cannot be applied. For future purchases, you may be eligible
We strive to process and ship your order as soon as possible. Given the hand-cooked and freshly seasoned nature of our products, orders can take up to a certain date range to leave our warehouse. Rest assured, we are working hard to dispatch your ite
If you have not received your order or are unsatisfied with your purchase, please contact us with your order details. We can review your order status or, if needed, create a replacement order. Our goal is to ensure you have a satisfying experience wi
If you have an active subscription and need to manage your orders, such as delaying an upcoming delivery or cancelling the subscription altogether, simply reach out with your request. We will be able to cancel any pending orders and inform you of the
If you encounter any issues with your delivery, such as not receiving it or noticing a discrepancy, please reach out to us. We may provide you with a link to view the delivery picture for verification in case of a missing package or to facilitate the
Each flavor of MASA chips is often cooked, processed, packaged, and shipped on different days to ensure the freshest possible delivery. This can result in separate shipments for different flavors.
The date listed on your MASA chips is the 'consume by' date to ensure you enjoy our products at their best quality. Our chips have a shelf life of 120 days from production.
Apologies for any issues with your order. Please send over a picture of what you received, or, in the case of damaged products, photos of the boxes, so we can assist you further. From there, we can log your complaint and arrange for the correct or re
If a particular flavor didn't meet your expectations or caused a reaction, please reach out. We’d be happy to provide a return label for you to send the item back and we’ll examine it in-house. Furthermore, if you could supply the lot number found on
Should the seasoning of our chips not meet your taste preference, such as being too salty or spicy, please provide the lot number for our quality control records. We can replace your order with a batch that better fits your palate.
We appreciate your enthusiasm for our products! We always consider expanding our offerings to meet our customer's wishes, so stay tuned for future developments.
Our refund policy is available on our website. If you believe there is something wrong with the batch you received, let us know by providing the lot numbers, and we can proceed with a return and examination of the product, as well as arrange a replac
Our policy allows for shipping cost refunds if orders are delayed past their expected delivery, reflecting our commitment to transparency about our handcrafting and processing times.
We are unable to adjust orders once they’re processed, as changes would affect the item's price and our order fulfillment system. However, we strive to accommodate whenever possible.
MASA Chips are made without nuts, gluten, dairy, and seed oils, processed exclusively at our facility. While we strive to avoid cross-contamination, please note that we do not have certifications to fully guarantee the absence of these allergens.